Help with Supported
Need help with Supported? Here's how we can help.
Help & Guide
Find step-by-step guidance on getting started, using features, preferences and managing your data.
Browse Supported Help & GuideStart here
- What is Supported?
Open Help me here on the main screen or supported entry screens to see relevant topics first.
- Adding a person
Tap the + button on the People tab to add someone you care for.
- Connecting via share link
When your person taps 'Share with carer' in Tended or a compatible Cocoacorn app, they get a link.
- Understanding the dashboard
The People tab shows a card for each person you care for.
Your data
Keep a copy of important records before changing devices or deleting data. Optional sync and sharing are separate from files you choose to export. The Supported privacy policy explains what is stored and the available deletion controls.
More answers
Can I use Supported on its own?
Yes. Supported is a complete carer app whether or not the person you care for uses any other Cocoacorn app. Build their profile, log care activities, track your own wellbeing, and use the burnout detection and respite planner — all standalone. If they do use Tended, Metered, or Tolerated, Supported can also receive shared status when they choose to share it.
Is Supported really free? Will it always be?
Yes, and yes. No subscription, no paywall, no ads, no data monetisation. Carers are not the customer — the person they care for is, indirectly, through Tended, Metered, and Tolerated. Charging carers for a tool that helps them keep someone else going would feel like double-dipping. So we don’t.
Can carers support more than one person?
Yes. Supported is built for carers supporting multiple people, with per-person notifications, profile sections, reports, and quick sharing cards. Each person can be tracked independently or as part of your daily overview.
Will the person I care for see what I write in my care log?
No. Your care log, wellbeing check-ins, and private observations are yours alone — they live on your device, in your iCloud, in your account. The data shared between Supported and the patient-facing apps flows one way: from them to you, only when they choose to enable it.
Does Supported provide medical advice?
We’re not a doctor. Supported is a carer companion — the flare guides, communication tips, and burnout-pattern detection are based on published guidance and lived experience, not clinical trials. Use them as starting points for conversations, not as a substitute for medical advice. Always consult a qualified healthcare professional for medical decisions.
Is my data private?
Yes. No accounts, no analytics, no third-party data SDKs. Care log, wellbeing entries, and observations stay on your device or in your personal iCloud. See the full privacy statement at cocoacorn.com/privacy.
Contact Us
Still need help? Tell us what you were trying to do, what happened, and your app and iOS versions if you know them. We typically respond within 24–48 hours.
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Supported is free to use. You do not need a subscription or a paid upgrade. If you have a question about the app, get in touch using the form above.