Supported Help & Guide
Find an answer, explore a feature or work through a task at your own pace.
English help · Reference release 1.0.13
65 topics available
Getting started
What is Supported?
Supported is a free companion app for carers and family members of people with chronic illness. It lets you see how your person is doing at a glance, log your own caregiving, and l
Getting started
Adding a person
Tap the + button on the People tab to add someone you care for. Use the name you know them by — Mum, Alice, my partner. This is just for you. If they've shared a link from Tended
Getting started
Connecting via share link
When your person taps 'Share with carer' in Tended or a compatible Cocoacorn app, they get a link. They can send this to you via Messages, AirDrop, or any other way. The easiest w
Getting started
Understanding the dashboard
The People tab shows a card for each person you care for. If you support more than one active person, a 'Your people today' card appears above them with the heaviest-care signal, f
Getting started
Demo mode
Demo mode lets you explore Supported with sample people and data — three mock people (Alice, Ben, Mum) with care logs, wellbeing check-ins, conditions, things you've noticed, a sma
Getting started
Onboarding
When you first open Supported you go through seven short steps: • Welcome — a brief introduction to what Supported does • About you — your first name (optional) and how you descri
Getting started
About you
Two small fields in onboarding, both optional, both editable later in More > Preferences: • Your name — first name is fine. Where it adds value: handover briefings and discharge d
Getting started
Managing people
Go to More > People to manage everyone you've added. The list is split into Active and Archived. Tap a person to: • Rename them • Connect or reconnect via share link • Turn evide
Getting started
Remembrance mode
If someone you cared for has died, go to More > People, tap their name, and choose 'Mark as no longer with us.' This is not delete and not archive. It changes how Supported speaks
Dashboard & status
Day ratings
Day ratings come from your person's tracker app and show how they're feeling on a 1-5 scale: • 1 (red) — Rough • 2 (amber) — Tough • 3 (grey) — OK • 4 (light green) — Good • 5 (gr
Dashboard & status
Energy and spoons
If your person uses an energy-planning companion app, Supported shows you how much energy they have left today. On the People dashboard card, you'll see a spoon count (e.g. 3/8 sp
Dashboard & status
Flare and crash days
A flare day means symptoms have worsened significantly. A crash day means they've hit an energy wall, often from doing too much previously. When a flare or crash is active, Suppor
Dashboard & status
Week strip
The week strip shows the last 7 days colour-coded by day rating, traffic light, or flare/crash status. Today is highlighted with a border. If connected to your person's Cocoacorn
Dashboard & status
Person profile
Each reference section on a person's detail page has its own Add or Edit button: • Conditions — known conditions used for condition-specific guides, Doctor Mode, and emergency sha
Dashboard & status
Daily observations
Tap 'Log how they seem' on the today card on a person's detail page. Record how they seem today: • Day rating — Rough, Tough, OK, Good, Great (your observation, not their self-re
Dashboard & status
Live needs from your person
When the person you care for uses a Cocoacorn patient app, they can tap a button to tell you one thing in the moment — 'Needs quiet', 'Needs water', 'No questions', or whatever the
Dashboard & status
Today briefing
At the top of each person's detail page, when there's something actionable to flag, Supported surfaces a short briefing — a likely tough day ahead, a flare or crash currently in pr
Dashboard & status
Things you've noticed
Most of what carers spot is never written down — a missed lunch, a flinch, a sentence that didn't sound right. By the evening you've forgotten which day it was on. The Things-you'
Dashboard & status
Dietary restrictions
If the person you care for uses a compatible diet-tracking app, their dietary restrictions will appear on their detail page — safe foods, foods to avoid, active challenges, and not
Care log
Logging care
The Care log tab is your private journal. Tap + to add an entry with: • Who it's for • A quick note, tags, or mood — any one is enough • Tags (meal prep, medication, emotional sup
Care log
Editing entries
Tap any care log entry to edit it. You can change the person, notes, tags, and mood. The original timestamp is preserved. You can also long-press an entry for quick actions (Edit
Care log
Filtering and search
The Care log has built-in filtering and search: • Person filter — tap a name to show only entries for that person • Tag filter — tap a tag to show only entries with that tag • Sea
Care log
Exporting your log
You can export your care log in several ways: • Quick export — tap the share icon in the Care log toolbar for CSV or PDF, for all entries or per-person • PDF reports — go to More
Care log
Deleting entries
Long-press any care log entry and tap 'Delete' to remove it. You'll be asked to confirm. Deleted entries cannot be recovered. Your care log is private — it's never shared with the
Your wellbeing
Daily check-in
The Wellbeing tab asks how you're doing. Tap 'Check in' to record: • Mood — Great, Good, OK, Tough, or Struggling • Sleep quality (optional, 1-5) • Stress level (optional, 1-5) •
Your wellbeing
Mood trends
The mood trend chart shows your check-ins as colour-coded bars over time. Use the 7 days / 30 days toggle to switch between a weekly view and a monthly view. The 30-day view scrol
Your wellbeing
Burnout patterns
After a few days of check-ins, Supported starts looking for six patterns: • Mood decline — sustained low mood or a dip compared to the week before • Sleep deterioration — multiple
Your wellbeing
Planning a break
Tap 'Plan a break' in the Wellbeing tab for practical help organising time for yourself. It tracks days since your last genuinely good day, gives you a 5-step planning guide, and
Your wellbeing
Your week
Caring has an energy cost. Once you've logged care, the Wellbeing tab shows 'Your week' — a 7-day view of how much care has cost you, based on the tags you put on care log entries
Your wellbeing
Wellbeing summary report
Go to More > Reports to generate a wellbeing summary PDF. This includes: • Mood, sleep, and stress trends over time • Burnout pattern insights • Social connection analysis • Daily
Notifications
How notifications work
Supported can alert you when something changes for the people you care for. Three kinds of alert are available, each toggleable per person: • Flare day — when their tracker app re
Notifications
Enabling notifications
Go to More > Notifications. The first time you visit, you'll see an 'Enable notifications' button — tap it to grant Supported permission. iOS will ask once. If you previously decl
Notifications
Not getting notifications?
If alerts aren't reaching you, check in this order: • System permission — Settings > Notifications > Supported. Make sure 'Allow Notifications' is on. iOS Focus modes can also sil
Carer tools
What to say
Tap 'What to say' on any person's detail page for guidance on 10 common hard moments: • When they cancel plans again • When they say "I'm such a burden" • When family doesn't unde
Carer tools
Understanding energy
Tap 'Understanding energy' on any person's detail page for an interactive explainer of spoon theory — the chronic illness community's way of describing limited energy. You can tap
Carer tools
Condition guides
When you add conditions to a person's profile — or when their conditions are shared from Tended — Supported matches them to specific flare/crash protocols. These tell you: • What
Carer tools
Advocacy scripts
There are moments when knowing the right phrase changes the outcome — pushing for a referral the GP keeps deflecting, challenging a school that's running out of patience, asking fo
Carer tools
Limitation translator
'She can't come' lands differently depending on who's reading it. A school needs the framing that matches their decision; an employer needs another; a family member needs another a
Carer tools
Hidden curriculum
Chronic illness has an in-group vocabulary and a set of unwritten rules that nobody explains — boom-and-bust, the energy envelope, what 'spoons' means, why someone might cancel fiv
Sharing
Sharing info onward
You can share your person's information with schools, employers, other family members, or anyone who needs to understand their condition. On the person detail page, tap the share
Sharing
Week summary
Tap the share icon in the toolbar on a person's detail page to generate a visual week summary card. The card shows a colour-coded week strip, day-by-day ratings, flare/crash flags
Sharing
Between us journal
Between us is a small shared journal for the people participating in the person's private CloudKit share. Either side can post a short entry; participants see the same thread. It's
Sharing
Things to discuss
Things to discuss is a shared appointment-prep surface on a person's detail page. When the person you care for keeps a 'Things to discuss with my carer' list in their Cocoacorn ap
Hospital & evidence
Hospital go-bag
Hospital admission support is the full-screen surface for the door of A&E. Open a person's profile and use For you > Hospital admission. It brings together: • Start or open admis
Hospital & evidence
Hospital admission
When the person you care for is admitted to hospital, open their profile and use For you > Hospital admission, or use the Start admission widget for one-tap access from the Home Sc
Hospital & evidence
Discharge debrief PDF
When you end an admission, Supported offers a one-tap PDF debrief — the timeline of events, the wards involved, the people you spoke to, the medication changes, the questions raise
Hospital & evidence
Appointments
Appointments are for planned care events: GP reviews, consultant clinics, physio, school meetings, social-care reviews, or anything else you need to prepare for and record. Open t
Hospital & evidence
Carer Doctor Mode
Doctor Mode is the page you turn to before an appointment. It collects everything that's useful in a clinical conversation in one place — the variability stats (see Patterns), the
Hospital & evidence
Patterns & variability
Day-to-day variability is one of the hardest things to convey in a ten-minute appointment. Patterns turns the last few weeks of shared data into the shapes that matter for PIP, ESA
Hospital & evidence
Evidence prompts & photos
When you turn on 'Show evidence prompts' for a person in More > People, the observation sheet adds a small set of PIP/DLA/SEND-aligned chips — preparing food, washing and bathing,
Hospital & evidence
Handover briefing PDF
If someone else is taking over the caring for a day, a weekend, or a hospital admission, the handover briefing PDF is a single-page printable rundown of what they need to know — cu
Watch & widgets
Home Screen widget
Supported includes a 'Your people' widget for the iPhone Home Screen. It shows a quick at-a-glance of how the people you care for are doing today. To add it, touch and hold the Ho
Watch & widgets
Lock Screen widget
Supported also offers a 'Top concern' widget for the iPhone Lock Screen. It surfaces the single person with the most concerning status today — the one with the lowest day rating or
Watch & widgets
"I noticed…" quick capture
The 'I noticed…' widget lets you capture a passing observation about the person you care for in two taps — without opening the app first. Available in four shapes: • Home Screen
Watch & widgets
Start admission widget
Hospital admissions rarely happen at a convenient moment. The 'Start admission' widget puts a one-tap shortcut on your Home Screen or Lock Screen so you can begin the timeline the
Watch & widgets
Apple Watch app
If you have an Apple Watch paired with your iPhone, its Supported companion app installs automatically by default. If it is missing, open the Watch app on your iPhone, tap My Watch
Watch & widgets
Watch complications
Supported provides a 'Top concern' watch complication that puts the most concerning person right on your watch face. Four complication shapes are supported, so the complication fi
Reports & data
Reports
Go to More > Reports to generate PDF reports: • Care log report — all your care log entries with summary stats, mood tracking, and tags • Wellbeing summary — your mood, sleep, str
Reports & data
Backup & restore
Go to More > Data > Backup & Restore to back up or restore your Supported data. • Automatic backups — writes a daily backup to iCloud Drive in the background or when you open the
Reports & data
CSV export
Go to More > Data > Export CSV to export your care log as a spreadsheet file. This contains all entries with date, time, person, notes, tags, and mood. CSV files can be opened in
Reports & data
iCloud sync
When enabled in More > Data, your own Supported data syncs across your devices via your personal iCloud account. After changing the toggle, Supported shows a restart notice because
Reports & data
Deleting all data
Go to More > Data > Delete all data if you want to remove your Supported data from this device. This permanently removes people, care log entries, wellbeing check-ins, observation
Privacy & settings
Privacy
Supported has no accounts, no Cocoacorn server, and no analytics. Your data stays on your device and, if you turn it on, in your personal iCloud account. Your care log, wellbeing
Privacy & settings
Preferences hub
More > Preferences gathers the choices that shape how Supported feels rather than what it does: • Appearance — system, light, or dark. System follows your device setting. • Your n
Privacy & settings
Disclaimer & legal
Supported is not a medical device. Burnout detection, condition guides, and communication guidance are not clinically validated. Full disclaimer, privacy policy, and terms of serv