Help with Gentled
Need help with Gentled? Here's how we can help.
Help & Guide
Find step-by-step guidance on getting started, using features, preferences and managing your data.
Browse Gentled Help & GuideStart here
- What is Gentled?
Chronic-illness-first fitness for changing capacity.
- How the Gentled loop works
Check in, move or rest, reflect, and use later recovery only when useful.
- How Gentled is different
Goals and structured exercise without streaks, rings, or fixed progression.
- Movement setup
Tell Gentled what movement is for and which boundaries it should respect.
Your data
Keep a copy of important records before changing devices or deleting data. Optional sync and sharing are separate from files you choose to export. The Gentled privacy policy explains what is stored and the available deletion controls.
More answers
What is Gentled?
Gentled is a privacy-first movement, fitness, and exercise app for iPhone, iPad, Apple Watch, and widgets. It helps you choose movement that fits today, adjust sessions or stop when needed, and learn what your body tends to tolerate over time.
Is Gentled medical advice?
No. Gentled is not a medical device and does not provide diagnosis, treatment, physiotherapy prescription, or guarantees that movement is safe for you.
Does Gentled collect my data?
No. Gentled has no accounts, no analytics services, and no third-party tracking SDKs. Data stays local unless you enable optional iCloud sync or suite sharing, or choose to save a backup or export.
Why does Gentled ask for delayed check-ins?
Many people feel delayed effects after activity. Gentled treats delayed responses as first-class data so next-day and 48-hour outcomes inform future recommendations.
What does Gentled+ include?
Gentled+ is a £24.99 lifetime purchase for 24 additional guided wellness sessions, four flexible wellness routes, custom multi-movement routines, concern-aware Library tools, deeper insights, Health context views, and PDF movement reports.
Contact Us
Still need help? Tell us what you were trying to do, what happened, and your app and iOS versions if you know them. We typically respond within 24–48 hours.
Fill out our contact form →Purchases and billing
Gentled includes a free tier. See the pricing page for optional upgrades. Purchases are made inside the app and billed by Apple.
If a purchase is missing, contact us so we can help. For refund requests, follow Apple’s refund instructions. Apple determines refund eligibility.